Customer Experience Is Everyone’s Responsibility
In late 2021, the online food delivery company, DoorDash, announced that all employees — including its engineers and top executives — would be required to participate in
What Is a Debt Collection Agency?
A debt collection agency is a company that attempts to collect delinquent debts from individuals or businesses, either on behalf of the original creditor or
Why Outsourcing Collections Makes Good Business Sense And Benefits Lenders.
The greatest challenge for lending institutions has been the high rate of payment defaults. This high default rate drives lenders to invest additional costs to
Outsourcing is an advantage for your company
First, let’s start by understanding what outsourcing is… Outsourcing is a tool that allows you to hire an external provider to carry out specialized tasks
Why you should hire a contact center for your company
Although there are many advantages, let’s start with the two most important ones: time and money. Hiring a contact center entails savings for your company,
Customer service in the digital era
Digital customer service is a reality, and the faster you accept it as a company, the faster you can take advantage of it. The way