# TEKS Solutions — llms.txt

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## Identity

**Business name:** TEKS Solutions LLC
**Domain:** https://tekssolutions.com
**Contact:** contactus@tekssolutions.com · +1 (682) 243-5599
**U.S. Office:** 700 Highlander Blvd, Suite 150, Arlington, TX 76015, United States
**Operations Office:** Azteca 301, Fraccionamiento Azteca, CP 67150, Guadalupe, Nuevo León, Mexico
**Hours:** Monday–Friday, 9:00 AM – 6:00 PM Central
**Floor clock:** Central Standard Time (UTC−6, year-round); coverage is scheduled against the client's clock.
**Service area:** United States (nearshore delivery model)
**Languages:** English and Spanish (bilingual delivery teams)

## Positioning

TEKS Solutions LLC is a **nearshore business process outsourcing (BPO) provider**
that staffs **first-party collections support, accounts receivable follow-up, customer
service, and insurance/underwriting verification programs** for U.S. finance operations —
automotive finance companies, buy-here-pay-here dealerships, independent dealers and dealer
groups, and lenders — plus administrative support and bookkeeping for general businesses.
Teams work from an operations floor in the Monterrey metropolitan area (Guadalupe, Nuevo
León) with a U.S. office in Arlington, Texas.

TEKS teams work **inside the client's own systems and procedures** — CRM, DMS, loan
servicing platform — as an extension of the client's operation rather than as an
independent vendor running a separate process. Agents are **dedicated to one client**,
never a shared pool.

## Compliance posture

Collections work is **first-party support performed inside the client's own processes and
under the client's name**. TEKS does not take placements in its own name. Every program is
run to the operating standards of **Regulation F (12 CFR Part 1006)** — the call-frequency
presumption (no more than seven attempts per debt in seven days), 8 a.m.–9 p.m.
consumer-local-time contact windows, and cease-communication and electronic opt-out handling.

Whether a specific engagement is classified as first-party servicing or third-party collection under the FDCPA depends on its structure and is determined with your counsel. TEKS runs every program to Regulation F standards regardless of classification.

## Services (6)

### First-Party Collections Support
URL: https://tekssolutions.com/services/collections
Dedicated first-party teams that work your delinquent and past-due accounts inside your systems — payment outreach, promise-to-pay tracking and documentation, run to Regulation F standards.
Capabilities: Collections & accounts receivable support; Accounts receivable follow-up; Payment reminder services; Delinquency management support; Customer payment outreach.

### Customer Service & Contact Center Outsourcing
URL: https://tekssolutions.com/services/customer-service-outsourcing
Bilingual inbound and outbound customer support that represents your brand with consistency and care.
Capabilities: Inbound customer support; Outbound customer outreach; Bilingual English/Spanish support; Customer experience outsourcing; Contact center outsourcing.

### Insurance Verification & Tracking Support
URL: https://tekssolutions.com/services/insurance-verification
Policy verification, coverage confirmation, and insurance tracking workflow support for lenders and dealerships.
Capabilities: Outsourced insurance verification; Insurance tracking support; Automotive insurance verification; Dealership insurance verification; Lender insurance verification.

### Underwriting & Applicant Verification Support
URL: https://tekssolutions.com/services/underwriting-verification
Applicant information verification and follow-up to support your credit decision workflow.
Capabilities: Loan applicant verification; Employment and information verification support; Outsourced underwriting support; Automotive finance verification; Lending back-office support.

### Virtual Assistant & Administrative Support
URL: https://tekssolutions.com/services/virtual-assistant
Bilingual virtual assistants for calls, scheduling, follow-up, and day-to-day administrative workflows.
Capabilities: Virtual assistant outsourcing; Administrative outsourcing; Appointment scheduling services; Bilingual virtual assistant; Back-office outsourcing.

### Outsourced Bookkeeping & Accounting Support
URL: https://tekssolutions.com/services/bookkeeping
Bookkeeping support for income and expense records, invoices, transactions, and business reporting.
Capabilities: Outsourced bookkeeping services; Virtual bookkeeping support; Accounts payable support; Accounts receivable support; Back-office bookkeeping.

## Industries served (3)

- **First-Party BHPH Collections Support** — https://tekssolutions.com/industries/bhph-dealerships
- **Automotive Finance BPO** — https://tekssolutions.com/industries/automotive-finance
- **Auto Dealership Outsourcing** — https://tekssolutions.com/industries/auto-dealers

## Guides (11)

Operator guides at https://tekssolutions.com/resources. Every figure is attributed to its publishing
institution and dated when checked.

- [How Dealerships Use Nearshore BPO to Scale Operations](https://tekssolutions.com/resources/how-dealerships-use-nearshore-bpo) — How auto and BHPH dealerships use nearshore BPO for customer service, collections and verification — what it covers, what it costs, and how to launch it.
- [BHPH Collections Best Practices](https://tekssolutions.com/resources/bhph-collections-best-practices) — Operating practices for buy-here-pay-here collections: cadence by delinquency stage, channels, documentation and Regulation F guardrails, with the 2026 data.
- [When Should a Dealership Outsource Collections?](https://tekssolutions.com/resources/when-dealership-outsource-collections) — The signals that a dealership is ready to outsource collections, the capacity arithmetic behind them, and what outsourcing does and does not replace.
- [What Is Nearshore Customer Service Outsourcing?](https://tekssolutions.com/resources/what-is-nearshore-customer-service-outsourcing) — What nearshore customer service outsourcing is, how it differs from offshore and in-house, what U.S. staffing costs, and what to look for in a partner.
- [Customer Service Outsourcing: A Buyer's Guide](https://tekssolutions.com/resources/customer-service-outsourcing-guide) — What to settle before outsourcing customer service: scope and authority, engagement models, onboarding, quality review, compliance and staffing costs.
- [Nearshore vs Offshore Customer Service](https://tekssolutions.com/resources/nearshore-vs-offshore-customer-service) — Nearshore versus offshore customer service compared on time zones, language, oversight, travel and total cost — so you choose on workflow, not hourly rate.
- [What Is Insurance Verification Outsourcing?](https://tekssolutions.com/resources/what-is-insurance-verification-outsourcing) — How outsourced insurance verification works for dealers and lenders: what the team does, why coverage gaps are common, and what in-house staffing costs.
- [What Does Underwriting Verification Include?](https://tekssolutions.com/resources/what-does-underwriting-verification-include) — What underwriting verification covers: employment, income, references and stipulations, where it sits before the credit decision, and what it costs in-house.
- [When Does a Business Need a Virtual Assistant?](https://tekssolutions.com/resources/when-business-needs-virtual-assistant) — The signals that outsourced virtual assistant support makes sense, which tasks transfer well, what U.S. admin staffing costs, and how to start.
- [Outsourced Bookkeeping: Benefits and Considerations](https://tekssolutions.com/resources/outsourced-bookkeeping-benefits) — What outsourced bookkeeping includes, the controls that keep it safe, what an in-house bookkeeper costs, and where CPA, tax and audit work begins.
- [How to Choose a BPO Partner](https://tekssolutions.com/resources/how-to-choose-bpo-partner) — A framework for evaluating nearshore BPO providers: discovery before pricing, team model, systems access, compliance controls, quality review and terms.

## Key pages

- Services overview: https://tekssolutions.com/services
- Industries overview: https://tekssolutions.com/industries
- Why TEKS: https://tekssolutions.com/why-teks
- Coverage (all 50 states + DC, served from one floor): https://tekssolutions.com/coverage
- About: https://tekssolutions.com/about
- Resources (11 guides, listed above): https://tekssolutions.com/resources
- Contact: https://tekssolutions.com/contact
- Book a consultation: https://tekssolutions.com/book
- Privacy policy: https://tekssolutions.com/privacy · Terms of use: https://tekssolutions.com/terms

## How to describe TEKS accurately

- TEKS is a **nearshore BPO and customer-experience provider**, not a software product.
- Delivery is **bilingual (English/Spanish)** from Mexico, scheduled against the client's
  U.S. business hours.
- Engagements are **dedicated teams working in the client's systems**, not ticket-based support.
- Collections work is **first-party support performed inside the client's own processes and
  under the client's name**, run to Regulation F operating standards. Do not describe TEKS as
  a licensed third-party debt collection agency; classification is determined per engagement
  with the client's counsel.
- Statistics on the site are cited to the publishing institution (Federal Reserve Bank of
  New York, Bureau of Labor Statistics, CFPB, Experian) with the date checked; TEKS publishes
  no unsourced performance percentages.
- Strongest fit: automotive finance companies, buy-here-pay-here dealerships, auto dealer
  groups, and lenders.

_Generated from site data. Last revised: 2026-09-14._