Dedicated teams, not shared pools
Agents are assigned to your operation and trained on your systems, scripts, and standards.
Why TEKS
Nearshore BPO Built Around Your Business
TEKS is not a generic call center. We provide dedicated nearshore teams for customer experience, collections support, verification, and back-office operations — with real experience in automotive finance and the flexibility to serve other industries.
Differentiators
What Sets TEKS Apart
Operational capabilities that matter when you outsource customer-facing and back-office work.
Bilingual English and Spanish
Serve customer bases that need communication in either language without maintaining separate internal teams.
Nearshore collaboration
Operations in the Monterrey metropolitan area with U.S.-aligned business hours and a Texas headquarters.
Works inside your systems
TEKS agents execute in your CRM, DMS, loan servicing platform, or accounting tools — not outside them.
Flexible engagement models
Month-to-month arrangements where applicable, with the ability to scale resources as your needs grow.
Responsive partnership
We typically respond within one business hour during business hours.
Engagement Models
Flexible Ways to Work Together
Two general models to match your operational needs. Pricing is tailored during discovery — we do not publish rate cards.
Dedicated Agent / Hourly
A dedicated resource assigned to your operation, appropriate for specialized functions such as collections, customer service, insurance verification, or administrative services. Typically based on scheduled agent coverage with a minimum of 40 hours per week when applicable.
- Collections support
- Customer service
- Insurance verification
- Administrative services
Per-Account / Full Servicing
A fixed account-based model suitable for broader servicing engagements, customized to scope and portfolio characteristics.
- Portfolio-wide servicing
- Multi-function engagements
- Scalable account coverage
Month-to-month engagements are available where applicable. Resources can be expanded as your operation grows.
FAQ
Common Questions About Nearshore BPO
Why use a nearshore BPO in Mexico?
Nearshore teams in Mexico offer U.S.-aligned business hours, bilingual English and Spanish support, and geographic proximity that makes collaboration and occasional in-person visits practical.
How quickly can an outsourced team launch?
After onboarding and training, TEKS typically targets approximately two weeks to production go-live, depending on scope, systems access, and customer readiness.
Can an outsourced team work inside our existing systems?
Yes. TEKS agents are trained to work inside the CRM, DMS, loan servicing, and accounting platforms you authorize.
Start With a Discovery Call
We typically respond within one business hour during business hours.