Dedicated teams, not shared pools
Agents are assigned to your operation and trained on your systems, scripts, and standards.
Nearshore Business Process Outsourcing
Dedicated Teams. Better Customer Experiences. Stronger Operations.
TEKS Solutions provides bilingual nearshore outsourcing for customer service, collections support, insurance verification, underwriting verification, administrative support and bookkeeping — with teams that operate as an extension of your business.
We typically respond within one business hour during business hours.
- English & Spanish
- U.S.-Aligned Operations
- Dedicated Teams
- Flexible Engagements
Solutions
Outsourcing Services Built Around Your Workflow
Six core service areas with dedicated bilingual teams trained on your systems and procedures.
Why TEKS
Why Companies Outsource to TEKS
A nearshore partner that combines dedicated teams, bilingual capability, and operational integration with your existing tools.
Bilingual English and Spanish
Serve customer bases that need communication in either language without maintaining separate internal teams.
Nearshore collaboration
Operations in the Monterrey metropolitan area with U.S.-aligned business hours and a Texas headquarters.
Works inside your systems
TEKS agents execute in your CRM, DMS, loan servicing platform, or accounting tools — not outside them.
Flexible engagement models
Month-to-month arrangements where applicable, with the ability to scale resources as your needs grow.
Responsive partnership
We typically respond within one business hour during business hours.
Industry Specialization
Deep Experience in Automotive Finance
TEKS has extensive experience supporting BHPH dealerships, independent dealers, automotive finance companies, lenders, and loan servicing operations — while also serving businesses outside automotive finance.
Automotive & Finance
- BHPH dealerships
- Independent auto dealerships
- Dealership groups
- Automotive finance companies
- Lenders and loan servicing operations
General BPO
- Businesses needing customer service outsourcing
- Companies needing bilingual customer support
- Organizations needing virtual assistants
- Businesses needing bookkeeping and back-office assistance
If your business needs reliable nearshore support, TEKS can design an engagement around your workflows — not only automotive finance.
Client Proof
Trusted by Finance and Dealership Operations
TEKS partners with dealerships and finance organizations nationwide. Here are some of the customers we support.
Supporting dealerships and finance organizations across the United States, including Texas, Arizona, California, Florida, Pennsylvania, Alabama and other markets.
Nearshore Operations
Arlington, Texas ↔ Monterrey Metropolitan Area
TEKS operates a nearshore model with a U.S. presence in Arlington, Texas and dedicated operations in Guadalupe, Nuevo León — in the Monterrey metropolitan area of Mexico.
U.S. Office
700 Highlander Blvd, Suite 150
Arlington, TX 76015
United States
Operations Office
Azteca 301
Fraccionamiento Azteca
CP 67150
Guadalupe, Nuevo León
Mexico
Bilingual agents work in U.S.-aligned business hours, enabling real-time collaboration with your internal team.
Engagement Process
How Working With TEKS Works
From discovery to go-live, we follow a structured process designed to onboard your team efficiently.
- 1
Discovery
TEKS speaks with you by phone or email to understand your requirements, workflows, and goals.
- 2
Solution Design
We define staffing, services, workflow, hours of coverage, and responsibilities for your engagement.
- 3
Proposal
You receive a tailored proposal based on the agreed scope.
- 4
Review / Presentation
TEKS can conduct a presentation or solution review to walk through the plan.
- 5
Onboarding & Training
Processes, systems, scripts, and workflows are configured and agents are trained on your operation.
- 6
Go Live
Production typically begins approximately two weeks from onboarding and training, depending on scope and readiness.
Leadership
Led by Industry Experience
Patricia Cerda brings hands-on operational leadership from dealership finance, collections, and servicing environments.
Patricia is an important human face of TEKS Solutions — bringing practical leadership from real dealership and financial institution environments.
- 20+ years of experience working with dealerships and financial institutions
- Background across customer service, collections, recovery operations, insurance verification, and underwriting
- Deep understanding of dealership operational workflows and the finance lifecycle
FAQ
Common Questions
Direct answers to help you understand how nearshore outsourcing with TEKS works.
What is nearshore outsourcing?
Nearshore outsourcing means working with a dedicated team in a nearby country — for U.S. businesses, typically Mexico — that operates in aligned time zones and provides bilingual support. It offers closer collaboration than offshore alternatives.
What services does TEKS Solutions provide?
TEKS provides collections support, customer service and contact center outsourcing, insurance verification, underwriting verification, virtual assistant and administrative support, and outsourced bookkeeping — all with bilingual nearshore teams.
Does TEKS only work with automotive finance companies?
No. TEKS has deep experience in automotive finance and dealerships, but also supports general businesses that need customer service, administrative, and back-office outsourcing.
How quickly can an outsourced team launch?
After onboarding and training, TEKS typically targets approximately two weeks to production go-live, depending on scope, systems access, and customer readiness.
Can outsourced teams work inside our existing systems?
Yes. TEKS agents are trained to work inside the CRM, DMS, loan servicing, and accounting platforms you authorize.
What engagement models does TEKS offer?
TEKS supports dedicated agent/hourly models for specialized functions and per-account/full servicing models for broader portfolio engagements. Month-to-month flexibility is available where applicable.
Ready to Build Your Nearshore Team?
Book a consultation to discuss your workflows, coverage needs, and how TEKS can support your operation.
We typically respond within one business hour during business hours.
Or call us at +1 (682) 206-3656