TEKS Solutions Service
TEKS provides collections support teams that work within your processes and systems. Our agents handle customer payment outreach, follow-up across calls, SMS, and email, and account status documentation — operating as an extension of your servicing operation.
We typically respond within one business hour during business hours.
What We Do
Day-to-day work your dedicated TEKS team handles within your procedures and systems.
Capabilities
Outcomes your organization can expect from dedicated nearshore support.
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Tell us about your operation and we will design a support plan around your workflow.
We typically respond within one business hour during business hours.
FAQ
Direct answers to help you evaluate whether this service fits your needs.
A collections support team handles structured customer outreach for payment activity — including calls, SMS, email follow-up, payment arrangement tracking, and account status updates — following your procedures inside your systems.
TEKS provides collections support as an outsourced operational team working within your processes. The specific legal relationship depends on your engagement model and compliance requirements, which we define during discovery.
Yes. TEKS agents are trained to work inside your CRM, DMS, loan servicing platform, or other tools you authorize — so activity stays visible to your internal team.
Start with a discovery conversation. We will learn your requirements and propose a tailored staffing and workflow plan.
